Order and Delivery FAQ

 

Shipping

  • Shipping is free within the US including Alaska and Hawaii.
  • Orders received by 12:00 pm EST will be shipped out the same day, excluding weekends and statutory holidays.
  • Orders received after 12:00 pm EST, or on weekends and statutory holidays will ship out the next business day.
  • The majority of our orders are delivered within 2-5 business days.

For orders outside the US States, orders of 10 traps or more, or orders to remote locations, please contact shipping@automatictrap.com for a delivery estimate as additional shipping time and payment may be required.

Payment Methods

We accept Visa, Mastercard, American Express and Paypal as payment methods.

Billing Terms & Conditions

If your billing address is in California then state taxes will be charged.

Return Merchandise Policies

All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us to request a RMA number. RMA numbers must be obtained within 30 days from the date of delivery.

Defective Merchandise

May be returned anytime for credit or exchange after obtaining a RMA number.
If you received incorrect or damaged merchandise, we will provide you with a label for return shipping.

Non-Defective Merchandise

May be returned within 30 days of the delivery date after obtaining an RMA number.
Must be returned in new and resalable condition in the original packaging. Items damaged or showing signs of use are not returnable. Items missing will be subject to additional charges.
Freight charges incurred due to returned merchandise are the responsibility of the customer. We recommend that you use FedEx or UPS with insurance for returns.

Returns Procedure:

Call us at 1-877-992-8868 and request a Return Merchandise Authorization (RMA) number. We will need the following information:
Reason for return. If defective, describe specifi cally what is wrong.
Merchandise should be packaged in such a way as to protect the product and its packaging.
Clearly mark the RMA number on the outside of the shipping box.